Your Opinion, rewarded

Frequently Asked Questions

New to PointClub

PointClub points are redeemed for gift cards or PayPal payments in the point amounts of 25,000 , 50,000 or 100,000. Redemptions will be processed at exactly these levels for all available gift cards. If you choose to redeem to PayPal there will be an addiitonal 2% fee above and beyond the net points redeemed.

When you have reached the minimum number of points needed to redeem (25,000pts), a button will appear in the chart tracking approved points found in the Point Bank or in the member details in the sidebar of every logged-in page.

p>If you are 13 years or older you are able to participate in any survey available to you. Surveys are often (but not always) dependent on your location. Your past survey-taking activity is an important factor in determining availability of surveys as well.

The minimum available point balance is 25,000 points, which has a comparable monetary value of $25.00. Points can only be redeemed in increments of 25,000 (25,000, 50,000, etc). Anything above the redemption point would remain in your PointBank to work toward your next redemption.

Please note that when requesting your redemption to be issued to you via Paypal, an additional 2% fee is assessed by Paypal. So for a 25,000 point redemption the total points redeemed will be 25,500. You will receive $25.00 to your Paypal account.

You can view your current approved points, point status, and points needed for redemption by viewing your PointBank, accessible from any page on the PointClub site by clicking PointBank along the top navigation bar.

When you initially register with us, and complete the various steps, you’ll have your first 5,000 points added to your PointBank. Then you’re off and earning!

After that, your primary means of earning points is through the sucessful completion of surveys. You may want to read about point status meanings to get a better handle on that process. We also grant 12 points, up to 5 times a day per member, for surveys you may not be able to complete due to disqualification, over quota, etc. That is also something you may want to check up on.

We like to provide fun ways of earning as well. At least a couple times a month we will post quizzes, polls, or other types of engagement activities that give the opportunity to earn points through participation. The guidelines and quantities of points rewarded will vary, and each new activity will specify those guidelines.

As PointClub grows, we will be addition more ways to earn. Details about games, input, offers, media opportunities, referral programs, and more will be shared as they become reality. Stay active and engaged; your chances will increase!

While reward points do not technically expire, your ability to redeem them may be affected.

PointClub has the right to terminate existing accounts for infractions against our terms of service, fraud, inappropraite behavior, and if you haven’t logged into and meaningfully interracted with the site for a time exceeding 12 months. If your account is cancelled or deactivated, the points would no longer be available for you to redeem regardless of balance available.

PointClub, like most legitimate “survey for money” sites, should be considered a source of supplemental or additional income, not a primary source of income.

That being said, your ability to earn will be based on multiple factors such as how often you sign in, your demographic information in comparison to available survey inventory, and final review from our survey requesters. There is no single answer to this question.

One point equals $0.001, so 1,000 points equals $1.00.

25,000 points (minimum redemption) would have a dollar value of $25.00.

You can find more information in our FAQ on redemption minimums.

The $5.00 signing bonus is equivalent to 5,000 reward points, and is added to your PointBank upon completion of all required steps in the onboarding process. These 5,000 give you an easy headstart toward your first redemption.

The minimum redemption value is 25,000 points, equivalent to $25.00 USD.

You can find more information in our FAQ on redemption minimums.

Once you have reached the minimum approved point balance of 25,000 you can choose from a couple different ways to be paid. You can find more information in our FAQ on redemption minimums.

You can request payment via Paypal, and once you’ve confirmed your address you’d receive the funds within 10 business days.

Or, you can choose one of dozens of electronic gift cards we have available. Make the selection prior to completing your redemption, and the electronic gift card will be emailed to you within 7-10 business days.

We also provide the opportunity to gift your redemption to one of several charitable organizations, the list of which can be viewed with our other available reward card options.

Often our survey requesters need to obtain data from specific demographics, and possibly in specific proportions. For instance, they may wish to have 33% of respondents to be males age 18 to 25, 33% to be males from 26 to 40, and 34% to be females from age 18 to 40 (these examples are completely made up). If based on demographic information obtained during the survey they know they have reached the quantity needed for a specific group, they have met their quota.

So, if you are part of that demographic you wouldn’t be asked to finish the survey.

Since attempting to predict what they’re looking for rarely works out, we encourage you to always answer honestly.

Captain PC can authorize points for the first 5 surveys a day you are unable to complete, just as a way of saying “thanks for trying,” at a value of 12 points each attempt. But this is only for the first 5 surveys you attempt but do not finish in a given day.

Often our survey requesters need to obtain data from specific demographics, and possibly in specific proportions. For instance, they may wish to obtain answers from men and women aged 18 to 30 who live in eastern Pennsylvania specifically.

If you are aged 70 and live in Honolulu, you do not fall into any of the demographic categories they need. Thus, you would be termed as disqualified from the survey.

Since attempting to predict what they’re looking for rarely works out, we encourage you to always answer honestly.

Captain PC can authorize points for the first 5 surveys a day you are unable to complete, just as a way of saying “thanks for trying,” at a value of 12 points each attempt. But this is only for the first 5 surveys you attempt but do not finish in a given day.

Account Deletion

At this time survey invitations sent by email are automated, but you can request to have these invitations halted on your account by contacting support@pointclub.com. Please include the email you use to log into PointClub with this request.

If you wish to cancel your membership, you can do so by sending us an email requesting to unsubscribe you from PointClub.

Account Suspension

There are many reasons for a user’s account to be suspended, none of them good. If you have no surveys available to you for an extended period of time it is possible your account has been suspended. Please contact support@pointclub.com for more information, and be certain to include the email you use to log into PointClub with this request.

There may be one of a variety of reasons you aren’t receiving surveys.

If you do not reside in the United States, unfortunately the inventory available for you is lower. The majority of our surveys are geared toward people living in the United States. We would like to interject here that lying about your residency is grounds for account termination, as we do have means to verify the country where you’re located.

We do have surveys for individuals outside the United States, and are always working to introduce more. This is why it’s important to have your profile information up to date.

Additional reasons may be that your account has been flagged for reasons such as speeding, straightlining, or failing multiple Red Herring test questions. If a lower mission inventory is a recent change, please email our support team and they can take a look at your account specifically to help identify the problem. If there is a solution, they can take care of it for you.

Pending Points

All survey responses go through a verification process with the survey sponsor, which is why there are occasions when your reward points are not posted to your account as immediately available. This is a process outside of PointClub and can take up to 4-6 weeks for the review process to complete and for the rewards to post to your account.

If you have been waiting longer than 6 weeks for pending points to be verified, please contact support@pointclub.com, and be certain to include the email you use to log into PointClub with this request.

All survey responses go through a verification process with the survey originator, which is why there are occasions when reward points are not posted as immediately available.

While still in this verification stage, points are considered to be pending. Once the survey has been successfully verified by the sponsoring client the points are automatically switched to earned status. They will add to your overall PointBank total, working toward the minimum redemption level of 25,000 points.

All survey responses go through a verification process with the survey originator. This is a process outside of PointClub, and can take up to 4-6 weeks for the review process to complete and for the rewards to post to your account. We always do our best to assure reward points are processed as quickly as possible.

If you have been waiting longer than 6 weeks for pending points to be verified, please contact support@pointclub.com, and be certain to include the email you use to log into PointClub with this request.

PayPal and Gift Cards Rewards

Redemptions to PayPal accounts will ususally be processed within 10 business days of the request. If you have waited more than 10 business days, please contact support@pointclub.com, and be certain to include the email you use to log into PointClub with this request.

If your redemption option is PayPal, you will be asked to confirm your PayPal email address. Once we have your details, the funds will be transferred into your PayPal account within 10 business days of the request.

If you’ve opted to recieve a specific giftcard instead, the “card” will be sent in digital format within 7-10 business days to your PointClub email account.

If you have questions or concerns regarding a recent redemption request, please email us for assistance. We’re happy to help.

Effective in November 2019, redemptions reflect the 2% fee applied by PayPal for PayPal transfers. Your received redemption is net of this fee.

This 2% fee applies only to PayPal payments and never to a gift card payment.

Survey Questions

Our tech team works hard to make certain every survey link works perfectly every time, but there are a wide variety of reasons why a particular survey won’t open. The first solution to try is to hard-refresh your browser and try the survey link again.

If you are having problems with more than one survey link, please contact support@pointclub.com, and be certain to include the email you use to log into PointClub with this request.

Our tech team works hard to make certain every survey link works perfectly every time, but there are a wide variety of reasons why a particular survey displays this message. In most cases, though, this survey has been deactivated, either because it has reached the maximum needed responses or because it has been paused.

If you are having problems with more than one survey link, please contact support@pointclub.com, and be certain to include the email you use to log into PointClub with this request.

Some of our surveys have similar data points, or may be related in some way. If you’ve completed a survey, and access a similar or linked survey, you may receive this message.

We suggest you clear the cookies on your browser.

If you are forced to close the browser window in the middle of a survey, for whatever reason, you will not be creditted for having taken that survey and will not receive any reward.

If this happens with more than one survey, please contact support@pointclub.com, and be certain to include the email you use to log into PointClub with this request.

There are a wide variety of reasons for the survey session to be ended by the survey sponsor, including (but not limited to) a “red herring” question that tests for attention, technical issues missed during our tech team’s thorough checks and late quality checks by the survey sponsor. If you have been terminated fewer than five times from surveys that day, though, you will recieve 12 points as a consolation.

This is highly unusual as your survey experience is tracked from beginning to end. Please contact support@pointclub.com, and be certain to include the email you use to log into PointClub with this request.

Survey Availability

The majority of surveys are intended for individuals living in the United States; however, we do have surveys for people either anywhere in the world or for specific countries and demographics.

This is why it’s so important to make sure your demographic information is correct, consistent, and current. We want to be able to send any surveys you may be eligible for your way.

Surveys and participation may be limited by law in your country.

The majority of surveys are intended for individuals living in the United States; however, we do have surveys for people either anywhere in the world or for specific countries and demographics.

This is why it’s so important to make sure your demographic information is correct, consistent, and current. We want to be able to send any surveys you may be eligible for your way.

Surveys and participation may be limited by law in your country.

Miscellaneous

The personal and demographic information you provide to us when you register and complete your onboarding is used to assist us in sending the most appropriate missions your way. We do not sell member information to outside parties.

When you are offered a survey, we do so based on the information we have and with the hopes of a solid match. Because we don’t share your information, you may be asked the same type of demographic information by the survey originator. None of that information is connected to you personally unless the originator asks for your personal information, and you willingly provide it. This isn’t a frequent request, but has happened from time to time.

For more detailed information, see our Privacy Policy.

To update your email address, please send an email to our support team with your previous email and your new email, and they will update it for you.

You can update your password from the sidebar of any page. Click on the arrow beside “Stuff You Might Like” at the top of the sidebar. Within that tab, you will need to confirm your current password and create your new password.

For every consecutive day you log into your Dashboard, you increase your Daily Streak. The more days you log in, the greater your potential point reward, up to 10% more points per eligible survey!

You also gain level badges! Go to your PointBank to see what badge you’ve earned so far.

In addition, when you hit certain levels and days for the first time, we give you reward points for your accomplishment.

But be mindful! For every day you miss logging in, you slide back a level!

Maintaining a daily streak — meaning consecutive days of logging into your mission control dashboard — increases your earning potential. Each survey distress call has a designated point net earning potential, and many missions are also eligible for additional points based on your Daily Streak.

Some missions are very difficult to fill and of very high point value( (5,000 or more), so the maximum point value is given to anyone who successfully completes them, no matter where you are in your Daily Streak.

Once you hit 100 consecutive days of logging into your Mission Launcher, your points earning on eligible missions is greatly increased! You remain at that level until your streak is broken, so don’t break it! Whenever you miss a day, you fall back to the first day of the previous streak level. There are also level bonuses to be earned the first time you reach certain levels or consecutive days, so it pays to get in there every day!

Our missions cover a variety of subject and seek a variety of people to complete those missions. Sometimes those missions are very difficult to fill because the demographic pool is narrow.

Because they are difficult to fill, we decided that all members should be eligible for the full potential value of those missions. So whether you are a Noob or a Rookie or a Champion, if you are eligible to complete the mission you will receive all points available.

This designation now applies to al missions with a 5,000 point or higher value. Missions with a base point value of less than 5,000 points will still be eligible for additional Daily Streak points.

All the more reason to keep up that Streak! Make sure you’re maximizing your earning potential!!

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